Products offered with discounts under The Sales & Deals category:

• Best before date of discount products may be narrow and can be found under the Description within the Product page.
• The discounted prices offered are at their lowest price within the last 30 days of the product.
• The discounted price will come to an end once the concerned product is out of stock.
• The percentage of discount and stock available may vary from one product to another.
• Discounted prices are only valid on godivauae.com website and not at Godiva store/café.

Buy More Pay Less:

• Buy More Pay Less promotions are only valid when the qualifying quantity or more of campaigned products are added to cart.
• Coupon code discounts are not applicable to be combined with Bundled Products and Buy More Pay Less campaign products.
• Buy More Pay Less promotion will come to an end once the concerned product is out of stock.
• Buy More Pay Less promotion is only valid on godivauae.com website and cannot be used at Godiva stores/cafes.

GODIVA RESERVES THE RIGHT TO CHANGE THE SCOPE, CONDITIONS AND DURATION OF THE CAMPAIGN.

For information regarding delivery rules, please check our Shipping & Delivery or contact us at ecommerce@godivamea.com

Godiva UAE is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient. If the address is undeliverable or the package is unclaimed, Godiva does not offer refunds even if the package is returned.

There are a few reasons an order can be returned to sender but most often it is due to an incorrect address. Please get in touch with Godiva UAE if you receive information regarding your parcel being returned to sender. New shipping charges will be invoiced for orders that had an incorrect address originally provided.

Because of the delicate nature of GODIVA chocolates, we don’t risk shipping them outside the UAE.

The perfect GODIVA experience is always our priority. Our deliveries are fullfilled only with temparature controlled vehicles, to know more regarding shipping, view our shipping and delivery policy.

If you have a dairy allergy, it’s best you don’t consume GODIVA products.

Due to the wide range of world-class ingredients that go into all our beautifully crafted chocolates, all our products may contain traces of nuts and/or peanuts.

As we work with so many different ingredients, we cannot guarantee our chocolates do not contain any gluten.

Most of our carefully considered chocolates and other GODIVA products are dairy based. Because of this, none of them are vegan friendly.

Here at GODIVA, we’re total perfectionists and it shows. However, if you do have an issue with your order, please contact us within five working days. If it’s our mistake, we’ll be sure to have a solution as soon as humanly possible. However, we’re not responsible for faults resulting from environmental factors outside of our control.

To ensure our products are only ever delivered and presented to you as fresh as possible, we are unable to accept an exchange or return due to change of mind (or heart).

To bring your chocolates back to ideal melt in your mouth temperature, keep them in plastic bags until the entire package comes to room temperature. This will take approximately two hours if stored in the refrigerator, and six hours if stored in the freezer.

There’s nothing like discovering a new rich piece of chocolate artistry. And, although we do not ship samples, our dedicated GODIVA Café Chocolat stores frequently offer new treats and samples for you to savour. visit our stores

We couldn’t be more excited to help make your day even more wonderful. Please contact at ecommerce@godivamea.com with your details and a dedicated staff member will be in touch.