Godiva UAE is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient. If the address is undeliverable or the package is unclaimed, Godiva does not offer refunds even if the package is returned.
There are a few reasons an order can be returned to sender but most often it is due to an incorrect address. Please get in touch with Godiva UAE if you receive information regarding your parcel being returned to sender. New shipping charges will be invoiced for orders that had an incorrect address originally provided.
Because of the delicate nature of GODIVA chocolates, we don’t risk shipping them outside the UAE.
The perfect GODIVA experience is always our priority. Our deliveries are fullfilled only with temparature controlled vehicles, to know more regarding shipping, view our shipping and delivery policy.
Unfortunately we don't offer this service. As we grow and open more stores across the UAE, we’ll be proudly offering this delicious service far and wide.
If you have a dairy allergy, it’s best you don’t consume GODIVA products.
Due to the wide range of world-class ingredients that go into all our beautifully crafted chocolates, all our products may contain traces of nuts and/or peanuts.
As we work with so many different ingredients, we cannot guarantee our chocolates do not contain any gluten.
Most of our carefully considered chocolates and other GODIVA products are dairy based. Because of this, none of them are vegan friendly.
Product ingredients are displayed on each product page under the "Product Information" tab.
Here at GODIVA, we’re total perfectionists and it shows. However, if you do have an issue with your order, please contact us within five working days. If it’s our mistake, we’ll be sure to have a solution as soon as humanly possible. However, we’re not responsible for faults resulting from environmental factors outside of our control.
To ensure our products are only ever delivered and presented to you as fresh as possible, we are unable to accept an exchange or return due to change of mind (or heart).
If you received the incorrect GODIVA product, please contact us within five working days and we’ll make sure you get exactly what you ordered.
Care and Storage
To bring your chocolates back to ideal melt in your mouth temperature, keep them in plastic bags until the entire package comes to room temperature. This will take approximately two hours if stored in the refrigerator, and six hours if stored in the freezer.
We’ve spent years mastering the art of preservation. Your GODIVA chocolate should be enjoyed before it reaches its best before date.
You can find a best-before-date on each packaging of chocolate. All products ordered and delivered via online will have a minimum 2 weeks shelf life. We do not offer refunds for chocolate that is approaching its BBD.
Once opened, all our chocolates are designed to be blissfully devoured within two weeks, if stored below 18°C. Here are a few ways keep your GODIVA products in wonderful condition:
- Nothing ruins great chocolate faster than heat – avoid humidity and direct sunlight. - For freshness of unopened products, please check the best before date. - Never leave your handcrafted chocolates in the car. - And please, don’t store your precious chocolates near odours.
There’s nothing like discovering a new rich piece of chocolate artistry. And, although we do not ship samples, our dedicated GODIVA Café Chocolat stores frequently offer new treats and samples for you to savour. visit our stores
We couldn’t be more excited to help make your day even more wonderful. Please contact at firstname.lastname@example.org with your details and a dedicated staff member will be in touch.
Please contact our corporate team with your request and a dedicated staff member will get in touch to help put together your carefully curated GODIVA gift.